Some Insights on Conceptualizing and Measuring Service Quality

Jose Martinez; Laura Martinez

ПС 996

Източник - периодично издание: Journal of Retailing and Consumer Services
Година на издаване: 2010
Страници: pp. 29 - 42
Том: 17
Ключови думи: услуги, качество на услугите, многомерни модели, reflective models, formative models

ISSN: 0969-6989
Пор.№: 1
Забележка: ISSN: 0969-6989
Website: https://www.sciencedirect.com/science/article/pii/S0969698909000733

Martinez, Jose A., Martinez, Laura Some Insights on Conceptualizing and Measuring Service Quality, , 2010, pp. 29 - 42.

Martinez, Jose A., Martinez, Laura . Some Insights on Conceptualizing and Measuring Service Quality. : , 2010, pp. 29 - 42.

Martinez, Jose A., Martinez, Laura (2010) Some Insights on Conceptualizing and Measuring Service Quality, : , pp. 29 - 42

* Моля, проверите цитатите за точност, преди да ги включите в работата си.