Baran, R., Galka, R. CRM. New York: Routledge Journals, Taylor & Francis Group, 2013 X, 393 p. 978-0-415-89657-3.
Baran, R., Galka, R. CRM. New York: Routledge Journals, Taylor & Francis Group, 2013 X, 393 p. 978-0-415-89657-3.
Baran, R., Galka, R. (2013) CRM, New York: Routledge Journals, Taylor & Francis Group X, 393 p. 978-0-415-89657-3.
Baran, R., & Galka, R. (2013). CRM. The Foundation of Contemporary Marketing Strategy. New York: Routledge Journals, Taylor & Francis Group, X, 393 p.
Baran R, Galka R. CRM: The Foundation of Contemporary Marketing Strategy. New York: Routledge Journals, Taylor & Francis Group; 2013. p. X, 393 p. ISBN: 978-0-415-89657-3.