Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage

The Moderating Role of Customer Gender

William Darley; Denise Luethge; Ashish Thatte

Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage

ПС 996

Детайли

Източник - периодично издание: Journal of Retailing and Consumer Services
Година на издаване: 2008
Страници: pp. 469 - 479
Том: 15
Ключови думи: продажба на автомобили, продавачи, клиенти, потребителско удовлетворение, полови различия, потребителски избор, сервизно обслужване

ISSN: 0969-6989
Пор.№: 6
Забележка: ISSN 0969-6989
Тематични рубрики: Бизнес и индустр. мениджмънт. Организация на търговията, Търговия. Международни финанси. МИО

Действия

MLA (7th edition) Chicago / Turabian (16th edition) Harvard

Darley, William K., Luethge, Denise J., Thatte, Ashish Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage, , 2008, pp. 469 - 479.

Darley, William K., Luethge, Denise J., Thatte, Ashish . Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage. : , 2008, pp. 469 - 479.

Darley, William K., Luethge, Denise J., Thatte, Ashish (2008) Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage, : , pp. 469 - 479

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Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage

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