A study of expected and perceived service quality in Croatian and Slovenian hotel industry

Suzana Markovic; et al.

ПВ 2345

Източник - периодично издание: European Journal of Tourism Research
Година на издаване: 2013
Страници: pp. 36 - 52
Том: 6
Ключови думи: услуги, статистически анализ, хотелска индустрия, Хърватия, Словения, SERVQUAL

Markovic, Suzana, et al. A study of expected and perceived service quality in Croatian and Slovenian hotel industry, , 2013, pp. 36 - 52.

Markovic, Suzana, et al. . A study of expected and perceived service quality in Croatian and Slovenian hotel industry. : , 2013, pp. 36 - 52.

Markovic, Suzana, et al. (2013) A study of expected and perceived service quality in Croatian and Slovenian hotel industry, : , pp. 36 - 52

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