A Dynamic Model of Customers' Usage of Services

Usage as an Antecedent and Consequence of Satisfaction

Ruth Bolton; Katherine Lemon

ПС 968

Bolton, Ruth N., Lemon, Katherine N. A Dynamic Model of Customers' Usage of Services, , 1999, с. 171 - 186.

Bolton, Ruth N., Lemon, Katherine N. . A Dynamic Model of Customers' Usage of Services. : , 1999, с. 171 - 186.

Bolton, Ruth N., Lemon, Katherine N. (1999) A Dynamic Model of Customers' Usage of Services, : , с. 171 - 186

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