Measuring service quality of banks: Scale development and validation

Osman Karatepe; Ugur Yavas; Emin Babakus

ПС 996

Karatepe, Osman M., Yavas, Ugur, Babakus, Emin Measuring service quality of banks: Scale development and validation, , 2005, с. 373 - 383.

Karatepe, Osman M., Yavas, Ugur, Babakus, Emin . Measuring service quality of banks: Scale development and validation. : , 2005, с. 373 - 383.

Karatepe, Osman M., Yavas, Ugur, Babakus, Emin (2005) Measuring service quality of banks: Scale development and validation, : , с. 373 - 383

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