Oakland, J. Total Quality Management and Operational Excellence. London: Routledge Journals, Taylor & Francis Group, 2014 XXIV, 530 p. 978-0-415-63550-9.
Oakland, J. Total Quality Management and Operational Excellence. London: Routledge Journals, Taylor & Francis Group, 2014 XXIV, 530 p. 978-0-415-63550-9.
Oakland, J. (2014) Total Quality Management and Operational Excellence, London: Routledge Journals, Taylor & Francis Group XXIV, 530 p. 978-0-415-63550-9.
Oakland, J. (2014). Total Quality Management and Operational Excellence. Text with Cases. London: Routledge Journals, Taylor & Francis Group, XXIV, 530 p.
Oakland J. Total Quality Management and Operational Excellence: Text with Cases. London: Routledge Journals, Taylor & Francis Group; 2014. p. XXIV, 530 p. ISBN: 978-0-415-63550-9.