Mattila, Anna S., Ro, Heejung Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting,
, 2008, pp. 89 - 107.
Mattila, Anna S., Ro, Heejung .
Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting.
: , 2008, pp. 89 - 107.
Mattila, Anna S., Ro, Heejung (2008)
Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting,
: , pp. 89 - 107
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