Taking Responsibility : Proceedings of the Second International Conference of the Consumer Citizenship Network, 26 - 27 May 2005, Bratislava : Oppdragsrapport ; 7
Vassileva, B. Consumer Complaint Forms and Complaint Categorization: A Way to Achieve Consumer Commitment. Elverum: Hogskolen i Hedmark, 2005 pp. 120 - 128. - (Oppdragsrapport ; 7), ISBN 82-7671-495-1 ; ISSN 1501-858X.
Vassileva, B. Consumer Complaint Forms and Complaint Categorization: A Way to Achieve Consumer Commitment. Elverum: Hogskolen i Hedmark, 2005 pp. 120 - 128. - (Oppdragsrapport ; 7), ISBN 82-7671-495-1 ; ISSN 1501-858X.
Vassileva, B. (2005) Consumer Complaint Forms and Complaint Categorization: A Way to Achieve Consumer Commitment, Elverum: Hogskolen i Hedmark pp. 120 - 128. - (Oppdragsrapport ; 7), ISBN 82-7671-495-1 ; ISSN 1501-858X.
Vassileva, B. (2005). Consumer Complaint Forms and Complaint Categorization: A Way to Achieve Consumer Commitment. Elverum: Hogskolen i Hedmark, pp. 120 - 128. - (Oppdragsrapport ; 7).
Vassileva B. Consumer Complaint Forms and Complaint Categorization: A Way to Achieve Consumer Commitment. Elverum: Hogskolen i Hedmark; 2005. p. pp. 120 - 128. - (Oppdragsrapport ; 7). ISBN: ISBN 82-7671-495-1 ; ISSN 1501-858X.
