Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage

The Moderating Role of Customer Gender

William Darley; Denise Luethge; Ashish Thatte

Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage

ПС 996

Детайли

Източник - периодично издание: Journal of Retailing and Consumer Services
Година на издаване: 2008
Пор.№: 6
Страници: pp. 469 - 479
Том: 15
Ключови думи: продажба на автомобили, продавачи, клиенти, потребителско удовлетворение, полови различия, потребителски избор, сервизно обслужване

ISSN: 0969-6989
Забележка: ISSN 0969-6989
Системен №: 64158
Website: https://www.sciencedirect.com/science/article/pii/S0969698908000039
Тематични рубрики: Търговия. Международни финанси. МИО, Бизнес и индустр. мениджмънт. Организация на търговията

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Darley, W., Luethge, D., Thatte, A. Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage. 2008 pp. 469 - 479,.

Darley, W., Luethge, D., Thatte, A. (2008) Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage, pp. 469 - 479,.

Darley, W., Luethge, D., & Thatte, A. (2008). Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage. The Moderating Role of Customer Gender. pp. 469 - 479.

Darley W, Luethge D, Thatte A. Exploring the Relationship of Perceived Automotive Salesperson Attributes, Customer Satisfaction and Intentions to Automotive Service Department Patronage: The Moderating Role of Customer Gender. 2008. p. pp. 469 - 479.