Frimann, M., Edvardsson, B., Garling, T. Frequency of negative critical incidents and satisfaction with public transport services. 2001 pp. 95 - 104,.
Frimann, M., Edvardsson, B., Garling, T. Frequency of negative critical incidents and satisfaction with public transport services. 2001 pp. 95 - 104,.
Frimann, M., Edvardsson, B., Garling, T. (2001) Frequency of negative critical incidents and satisfaction with public transport services, pp. 95 - 104,.
Frimann, M., Edvardsson, B., & Garling, T. (2001). Frequency of negative critical incidents and satisfaction with public transport services. pp. 95 - 104.
Frimann M, Edvardsson B, Garling T. Frequency of negative critical incidents and satisfaction with public transport services. 2001. p. pp. 95 - 104.