McQuilken, Lisa, Robertson, Nichola Who chose this restaurant anyway? The effect of responsibility for choice, guarantees, and failure stability on customer complaining,
, 2013, pp. 537 - 562.
McQuilken, Lisa, Robertson, Nichola .
Who chose this restaurant anyway? The effect of responsibility for choice, guarantees, and failure stability on customer complaining.
: , 2013, pp. 537 - 562.
McQuilken, Lisa, Robertson, Nichola (2013)
Who chose this restaurant anyway? The effect of responsibility for choice, guarantees, and failure stability on customer complaining,
: , pp. 537 - 562
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