Johnston, R., Clark, G. Service Operations Management. Harlow, England: Pearson Ed., 2012 XXII, 462 с. : с цв. ил. 978-0-273-74048-3.
Johnston, R., Clark, G. Service Operations Management. Harlow, England: Pearson Ed., 2012 XXII, 462 с. : с цв. ил. 978-0-273-74048-3.
Johnston, R., Clark, G. (2012) Service Operations Management, Harlow, England: Pearson Ed. XXII, 462 с. : с цв. ил. 978-0-273-74048-3.
Johnston, R., & Clark, G. (2012). Service Operations Management. Improving Service Delivery. Harlow, England: Pearson Ed., XXII, 462 с. : с цв. ил.
Johnston R, Clark G. Service Operations Management: Improving Service Delivery. Harlow, England: Pearson Ed.; 2012. p. XXII, 462 с. : с цв. ил. ISBN: 978-0-273-74048-3.