Baker, Dwayne A., Fesenmaier, Daniel R. Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations,
, 1997, с. 15 - 23.
Baker, Dwayne A., Fesenmaier, Daniel R. .
Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations.
: , 1997, с. 15 - 23.
Baker, Dwayne A., Fesenmaier, Daniel R. (1997)
Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations,
: , с. 15 - 23
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