Gronroos, C. Service Management and Marketing. Lexington, Massach.: Lexington Books, 1990 IX, 298 с. : с табл., сх. 0-669-20035-2.
Gronroos, C. Service Management and Marketing. Lexington, Massach.: Lexington Books, 1990 IX, 298 с. : с табл., сх. 0-669-20035-2.
Gronroos, C. (1990) Service Management and Marketing, Lexington, Massach.: Lexington Books IX, 298 с. : с табл., сх. 0-669-20035-2.
Gronroos, C. (1990). Service Management and Marketing. Managing the Moments of Truth in Service Competition. Lexington, Massach.: Lexington Books, IX, 298 с. : с табл., сх.
Gronroos C. Service Management and Marketing: Managing the Moments of Truth in Service Competition. Lexington, Massach.: Lexington Books; 1990. p. IX, 298 с. : с табл., сх. ISBN: 0-669-20035-2.